Terms and conditions
General Conditions of Participation in Tourist Events
§ 1. GENERAL INFORMATION
LIJADA d.o.o, with its head office in Zagreb, 12 Kralja Držislava str. and its corporate entity ILIJADA Travel Agency based in Split 21000, 14/IV Kralja Zvonimira str, are registered as a tour operator by resolution of the Commercial Court in Zagreb. The subscribed share capital in the amount of HRK 20,000 has been paid in full. The company operates under the numbers MBS: 080786479, MB: 2837617, OIB: 20595794800, office ID code: HR-AB-21-080786479. ILIJADA Travel Agency has a tourist insurance guarantee provided by Allianz Zagreb d.d.. General Conditions of Participation in Tourist Events and the commercial offer are integral parts of the Agreement. Please read them carefully before signing the Agreement.
§ 2. SIGNING THE AGREEMENT
By signing the Agreement together with making a down payment the Client has accepted the terms and conditions herein, as the basis of mutual rights and obligations. The parties to the Agreement are: ILIJADA Travel Agency and Client. The person making the reservation (the first person mentioned in the booking confirmation / travel documents or the payer) accepts responsibility for the payment of the full price of the event for all persons named on the booking confirmation / travel documents.
This person is also responsible for informing others about all the details of the event. The person making the reservation must be over 18 years old. Signing the agreement on behalf of a minor requires the written consent of their parents or legal guardians.
To confirm the reservation the Client pays 30% of the event price at the moment of submitting the application (if not provided otherwise). The advance payment should be deposited to the designated travel agency’s bank account within 24 hours from the booking date. The remaining 70% of the event price should be paid at least 30 days before the event starts. If the reservation is made in less than 30 days before departure, the full amount must be paid within 24 hours. If the Client does not make the reservation personally it is required to send the deposit slip via fax or e-mail no later than 24 hours after making the reservation. If the reservation is made in less than 14 days prior to departure, payment must be made on the same day.
If the above conditions are not met the Travel Agency reserves the right to cancel the outstanding reservation. If the Client does not pay the remaining 70% of the event price within required deadline it shall be deemed he resigns from the participation in the event. All cash refunds will be paid only to a designated bank account or in the form of a postal order to the address indicated on the reservation form.
§ 3. PRICES OF THE TOURIST EVENTS AND STANDARDISATION
All prices are contractual. The Client is entitled to get benefits guaranteed in the commercial offer, which is an integral part of the contract concluded between the parties. The Travel Agency clearly indicates types of services included in the event price and extra payable services. The Travel Agency also indicates categories of accommodation places in accordance with their official standardisation, as well as the categorization of means of transport in the respective countries applicable at the time of preparation of the event program.
The event price does not include costs of obtaining passports, visas, vaccinations, additional insurance, etc., and the responsibility to get them rests upon the participant of the event.
The price of the event is determined on the basis of existing charges, prices, fees and exchange rates.
The Travel Agency reserves the right to raise the price of the event before the departure date due to the increase of transportation costs, fees, taxes or fees such as airport or harbour charges or increased currency exchange rates.
§ 4 CHANGES TO THE AGREEMENT
1. DUE TO THE REASONS ATTRIBUTABLE TO THE TRAVEL AGENCY
The Travel Agency is obliged to notify the Client about any important changes and rights resulting from their implementation immediately after receiving such information. The Client shall inform the Travel Agency in writing whether he accepts the proposed changes or withdraws from the Agreement within 5 working days from receiving information about the changes made to the Agreement. Lack of information from the Client after 5 working days will be considered as acceptance of implemented changes. The Travel Agency may cancel the event, if the number of participants is less than a minimum number indicated in each offer. In such case, clients who have made a reservation must be notified at least 10 days prior to departure date and are entitled to
a 100% refund of the money paid. The customer who, after being informed of the changes in terms and conditions, agrees to such changes and takes part in the event, has no right to any compensation for such changes.
2. DUE TO THE REASONS ATTRIBUTABLE TO THE CLIENT
Any changes ( date of departure, change of participant, etc.) to the purchased tourist event require written notice sent to The Travel Agency under pain of invalidity. Prior to the changes the Client shall contact the Travel Agency in order to be informed about any additional costs arising from the above.
§ 5. RESIGNATION OF PARTICIPATION IN THE EVENT
If the Client resigns of participation in the purchased event he is obliged to declare it in writing under pain of nullity. If the Client decides not to participate in the event or if he does not take part in the event for any reasons beyond the Agency’s control, the Client is entitled to a refund after deduction of the Travel Agency’s handling costs:
• 30 to 21 days before departure date – 20% of the full event price;
• 20 to 14 days before departure date – 30% of the full event price;
• 13 to 8 days before departure date – 80% of the full event price;
• 7 to 0 days before departure date – 100% of the full event price.
If one of the two people who applied for the event together resigns of participation the remaining person who travels alone will be obliged to pay a fee equivalent to the price of a single room.
Otherwise he/she will be accommodated together with another person of the same sex.
The above conditions do not apply in case of events where a plane has been chartered to transport the participants. The cancellation fees charged by the Travel Agency will depend on the costs incurred by the carrier.
§ 6. DUTIES AND LIABILITIES OF THE PARTIES
1. TRAVEL AGENCY
The Travel agency is not responsible for information contained in publications, brochures, folders, leaflets, etc., issued by the hotels.
In case of events where a plane has been chartered to transport the participants Clients are responsible for making enquiry concerning the hours of departure / arrival in the Travel Angent’s Office no later than 24 hours before the scheduled departure. Participant of the event is responsible for his documents and baggage and obliged to make sure that they fulfill the regulations concerning traveling by plane, coach or other means of transport provided by the tour operator.
It should be noted that pregnant women and people with chronic illnesses should seek medical consultation before travel.
Flight Captain / bus driver / tour leader have the right to dismiss the sick, drunk or inappropriately behaving participants from the event. In such case, the Travel Agency does not return the money for unused services, and does not cover the costs borne by the Client, which result from the situation.
If, in the course of the event the Client looses his/her documents or in case they are stolen, the Client is responsible to get new ones at his own expense.
The Agency is not responsible for lost or damaged luggage. Complaints in this regard should be submitted directly to the carrier / hotel. Carriers settle the size and weight of baggage, which may be carried with no charge according to their internal regulations.
§ 7. COMPLAINTS
Travel Agency limits its liability for non-performance or improper performance of the contract to a maximum of double price of the event for each participant. If a participant finds any faults in the service provided, he/she shall make a complaint without undue delay to the tour leader or a representative of the Travel Agency in order to allow elimination of such faults on the spot.
The Client is entitled to make a written complaint. All complaints (with a copy of travel documents attached ) must be submitted in writing, by registered mail, within 14 days of the end of the event to the following address:
Turistička agencija ILIJADA d.o.o., 21000 Split, Kralja Zvonimira 14/IV
§ 8. PROTECTION OF PERSONAL DATA
ILIJADA Travel Agency d.o.o. indicates that the administrator of the personal data provided by Clients is ILIJADA d.o.o. with its headquarters in Zagreb, 12 Kralj Drzislava str. These data will be processed in order to perform the agreement settled between Clients and ILIJADA Travel Agency. Data provided by Clients may be disclosed to other entities, including airlines, coach or ferry carriers, hotels, insurance companies, travel agents cooperating with ILIJADA Travel Agency under agent or franchise agreements, overseas contractors in order to perform the agreement settled with ILIJADA Travel Agency. All Clients’ personal data are submitted voluntarily. Clients have the right to access and correct their personal data.
§ 9. GENERAL PROVISIONS
In case of any disputes the law applicable to their settlement is the Croatian law.
Any disputes between the parties of this Agreement shall be settled amicably, and if no agreement is reached the court in Zagreb will hear and dispose of the case.